Política de envío

Shipping Policy

Every Calais Noir order is processed and packed with care before being handed to our logistics partners.

PROCESSING TIME

Orders are processed within 1–3 business days of being placed. Orders placed on weekends or public holidays begin processing the next business day. You'll receive a confirmation email as soon as your order is on its way.

ESTIMATED DELIVERY TIMES

- Continental United States: 7–15 business days
- Alaska, Hawaii and U.S. territories: 10–18 business days
- International: 14–25 business days

These estimates begin once the order has been processed and do not include the processing time above. Delivery windows are estimates, not guarantees — carrier delays, customs inspections, weather, and peak seasons can extend them.

SHIPPING RATES

- Complimentary standard shipping on all orders over $100 USD within the continental United States.
- Orders under $100 are charged a flat standard rate, calculated at checkout.
- Express shipping is available at checkout for an additional charge.
- International rates are calculated at checkout based on destination and package weight.

All prices and shipping charges are shown in U.S. dollars (USD).

ORDERS WITH MULTIPLE ITEMS

Calais Noir works with specialist suppliers for different categories — tailoring, leather goods, jewellery. If your order includes more than one item, pieces may ship separately and arrive on different dates. This is normal and does not indicate a problem with your order. You'll receive tracking for each shipment.

TRACKING YOUR ORDER

Once your order ships, we'll email you a tracking number. Please allow 3–5 business days for tracking to become active in the carrier's system — a number that shows no information immediately after you receive it is not a cause for concern.

INCORRECT ADDRESSES

Please double-check your shipping address at checkout. We're not able to reroute a package once it has shipped, and we cannot take responsibility for orders delivered to an address entered incorrectly. If you spot a mistake, email us within 2 hours of ordering and we'll do everything we can to correct it before the order is processed.

UNCLAIMED AND REFUSED PACKAGES

Packages that are refused at delivery, or returned to sender because they went unclaimed, will be refunded for the value of the merchandise only. Original shipping charges are non-refundable in these cases.

INTERNATIONAL ORDERS, CUSTOMS AND DUTIES

International customers are responsible for any customs duties, import taxes, or handling fees charged by their country. These are not included in the purchase price or shipping charge, and Calais Noir has no control over them. Customs policies vary widely — please check with your local customs office before ordering if you're unsure.

If a package is refused at customs or abandoned, we're unable to issue a refund.

LOST OR DELAYED SHIPMENTS

If your tracking shows no movement for more than 10 business days, or your order has not arrived within the estimated window, email calaisnoirsupport@gmail.com with your order number. We'll open an investigation with the carrier and stay with it until it's resolved.

QUESTIONS

Email calaisnoirsupport@gmail.com. We typically respond within 24 hours, Monday through Friday.

Calais Noir