Política de privacidad
Privacy Policy
Last updated: August 16, 2026
This Privacy Policy describes how Calais Noir ("we", "us", "our") collects, uses, and shares your personal information when you visit calaisnoir.com (the "Site"), make a purchase, or otherwise communicate with us.
By using the Site, you agree to the practices described here. If you do not agree, please do not use the Site.
INFORMATION WE COLLECT
Information you give us directly:
- Name, email address, shipping and billing address, and phone number
- Order details and purchase history
- Payment information (see "Payments" below)
- Any information you include when you contact us
Information collected automatically:
- Device and browser type, operating system, and IP address
- Pages viewed, products browsed, time spent on the Site, and referring website
- Information collected through cookies and similar technologies
Information from third parties:
- Order, shipment, and fulfilment data from our logistics and supplier partners
- Fraud-prevention signals from our payment processors
- Aggregated analytics and advertising data from platforms we use
PAYMENTS
We do not store or have access to your full payment card details. Payments are processed by Shopify and its payment partners, which handle your card information directly under their own privacy and security standards, including the PCI-DSS standard administered by the PCI Security Standards Council.
HOW WE USE YOUR INFORMATION
- To process, fulfil, and deliver your orders
- To communicate with you about your order, including confirmations and shipping updates
- To provide customer support and respond to your enquiries
- To process returns and refunds
- To detect and prevent fraud, abuse, and security incidents
- To improve the Site, our products, and our service
- To send marketing communications, where you have opted in
- To comply with our legal obligations
HOW WE SHARE YOUR INFORMATION
We share personal information only as needed to run the business:
- Shopify, which powers our online store
- Payment processors, to complete transactions
- Suppliers and fulfilment partners, to pick, pack, and ship your order
- Shipping carriers, to deliver your order and provide tracking
- Analytics and advertising providers, to understand Site usage and reach potential customers
- Professional advisers and authorities, where required by law, court order, or to protect our rights
We do not sell your personal information for money. Certain sharing with advertising partners may be treated as a "sale" or "sharing" for targeted advertising under some U.S. state privacy laws. You can opt out — see "Your privacy choices" below.
COOKIES AND TRACKING
We use cookies and similar technologies to keep your shopping bag working, remember your preferences, understand how the Site is used, and measure advertising. You can control cookies through your browser settings, though disabling them may affect how the Site works.
We honour the Global Privacy Control (GPC) signal. If you visit the Site with GPC enabled, we treat it as a request to opt out of the sharing of personal information for targeted advertising.
YOUR RIGHTS
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information
- Port your information to another service
- Opt out of the sale or sharing of your personal information for targeted advertising
- Withdraw consent to marketing at any time
- Not be discriminated against for exercising any of these rights
To exercise any of these rights, email calaisnoirsupport@gmail.com. We'll respond within the timeframe required by applicable law. We may need to verify your identity before acting on a request. You may designate an authorised agent to make a request on your behalf.
If you are in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local data protection authority.
YOUR PRIVACY CHOICES
- Marketing emails: click "unsubscribe" in any marketing email, or email us.
- Targeted advertising: use the "Privacy Choices" link in our Site footer, or email us.
- Cookies: adjust your browser settings.
DATA RETENTION
We keep your personal information for as long as needed to fulfil the purposes described here — including maintaining order records, resolving disputes, and meeting legal, tax, and accounting requirements. When it is no longer needed, we delete it or anonymise it.
INTERNATIONAL TRANSFERS
We are based in the United States, and your information may be processed in the United States and in other countries where our service providers operate. These countries may have data protection laws that differ from those in your country. Where required, we rely on appropriate safeguards for these transfers.
SECURITY
We take reasonable technical and organisational measures to protect your personal information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
CHILDREN'S PRIVACY
The Site is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, email us and we will delete it.
THIRD-PARTY LINKS
The Site may link to third-party websites. We are not responsible for their content or privacy practices. We encourage you to read the privacy policy of any site you visit.
CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes to our practices or for legal reasons. We'll update the "Last updated" date above, and where the changes are significant we'll take reasonable steps to notify you.
CONTACT US
Questions, requests, or complaints about this policy or your personal information:
Email: calaisnoirsupport@gmail.com
Calais Noir