Información de contacto
Contact Information
We're a small team and we read every message ourselves. Whatever you need — a question before you buy, help with an order, a return, or a privacy request — write to us and we'll take care of it.
calaisnoirsupport@gmail.com
This is the fastest and most reliable way to reach us, and it's monitored every business day.
If you're writing about an existing order, please include your order number — it lets us find everything straight away and answer you in one reply instead of three.
RESPONSE TIME
We typically respond within 24 hours on business days. Messages sent over a weekend or a public holiday are answered on the next business day.
BUSINESS HOURS
Monday – Friday: 9:00 AM – 6:00 PM (Eastern Time)
Saturday: 10:00 AM – 4:00 PM (Eastern Time)
Sunday: Closed
WHAT TO WRITE TO US ABOUT
- Before you order — sizing, fit, fabric, availability, or anything you'd like to know about a piece
- An existing order — status, tracking, changes, or cancellation (within 2 hours of ordering)
- Returns and refunds — see our Refund Policy, then email us with your order number
- A problem with your delivery — damaged, defective, or incorrect items; please write within 48 hours of delivery and include photographs
- Privacy requests — access, correction, deletion, or opting out of the sale or sharing of your personal information
- Anything else — wholesale, press, or general enquiries
BUSINESS DETAILS
Trading name: Calais Noir
Website: calaisnoir.com
Country: United States
BEFORE YOU WRITE
You may find your answer immediately in our FAQ, Shipping Policy, or Refund Policy — all linked in the footer of every page.
Calais Noir